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Your communication exists, but it is not really managed
Corporate communication · SMBs & SMEs
You run an SMB in B2B, e-commerce or digital. Your company is growing. Your offers are evolving. So are your challenges. Yet your communication is not yet contributing as much as it could to your growth. You know things need to be structured. But you neither have time to lead the topic yourself, nor need another agency. What you need is someone who structures, leads and delivers.
SMB & SME specialist
E-commerce · Digital · B2B
I help SMB leaders turn their company's communication into a growth lever.
References
01 — Your needs
You are already communicating. But does your corporate communication fully support your commercial, visibility or growth objectives?
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Your communication exists, but it is not really managed
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You do a lot, but without overall coherence
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Your messages are vague, technical or generic
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Your sales teams lack content to convince
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You generate leads, but conversion remains disappointing
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You have a strategic project to support: launch, repositioning, new offering
Your communication would simply benefit from being better structured, prioritised and managed to fully support your company's objectives. That is exactly where I step in.
02 — Who I am
I am Delphine Rieutord, a Fractional Communication Director specialising in corporate communication for digital SMBs and SMEs in e-commerce and B2B.
Over 25 years, I have led communication for major digital companies such as eBay, advised brands including Carrefour, Géant Casino, Danone and SNCF at agency TBWA\Corporate, then structured B2B communication for a fast-growing SME at idealCO.
I work end-to-end, from strategy through to execution. I take charge of managing your communication, integrating into your organisation as a trusted partner, available and engaged, who understands your business and stands alongside you.
Externalizing your corporate communication is an alternative to hiring a senior profile: you benefit from high-level expertise that is immediately operational, without the costs, delays and constraints of recruitment.
03 — What changes
Structuring and governing the corporate communication of an SMB means acting directly on concrete business results.
A clearer offering
Your clients and partners understand what you do, why you, why now. Decisions accelerate.
Stronger credibility
You inspire confidence among your clients, partners and teams. In a B2B environment, that is often what makes the difference.
Better-equipped sales teams
Pitches, sales narratives, case studies, prospecting content: your salespeople have what they need to convince.
A consistent message at every touchpoint
Website, LinkedIn, speaking engagements, internal communication: everything speaks the same language, in the same direction.
A leader who saves time
You decide, I manage. You keep control over what matters.
04 — FAQ
A Fractional Communication Director is an experienced communications leader who provides strategic communications leadership on a part-time basis, without being a full-time employee. In practice, a Fractional Communication Director: - Develops a communication strategy aligned with the company's business objectives. - Leads and coordinates external partners (PR agencies, designers, web developers, videographers, etc.), so the business doesn't have to manage them directly. - Acts as a single, accountable point of contact, unlike a freelance consultant or a traditional communications agency. This model is particularly well suited to small businesses, SMEs and mid-sized companies that need senior-level communications leadership without the cost or commitment of a full-time executive.
In practice, there is often little difference in the role itself. Both models provide senior communications leadership without requiring the company to hire a full-time Communications Director. The main difference lies in the terminology and, in some cases, the contractual arrangement. Both approaches are based on the same principles: - Access to experienced communications leadership. - A level of involvement tailored to the company's needs, typically a few days per week or month. - Strategic guidance aligned with the company's business objectives. - A cost that reflects the actual time dedicated to the business. The distinction is mainly one of emphasis: - Part-Time Communications Director highlights the working arrangement, where the executive works on a reduced schedule. - Fractional Communications Leadership (or a Fractional Communication Director) emphasises the company's decision to bring in senior strategic expertise without creating a permanent executive position. Personally, I use the term "Fractional Communication Director" because it best reflects the way I work. I become part of the company's leadership team, providing strategic communications direction with a level of involvement tailored to its needs, without the commitment of a full-time executive hire.
Outsourcing your communications gives you access to senior strategic expertise without the cost and long-term commitment of hiring a full-time Communications Director. Companies typically choose this model because it offers: - Cost efficiency: you invest only in the time your business actually needs. - Immediate expertise: you benefit from decades of experience from day one, without a lengthy onboarding period. - Flexibility: support can be adapted to your business, whether you need ongoing leadership, temporary reinforcement or help with a specific project. - An external perspective: an experienced professional can challenge assumptions, sharpen messaging and identify opportunities that internal teams may overlook. A Fractional Communication Director is particularly valuable for companies experiencing growth, raising funds, entering new markets, repositioning their brand or formalising their communications for the first time.
The main difference lies in the way they work, not in their level of responsibility. A Fractional Communication Director performs the same strategic role as a full-time Communications Director but intervenes only for the time your business actually needs. A full-time Communications Director: - Is a permanent employee. - Works exclusively for one company. - Represents a long-term commitment. - Involves fixed employment costs, including salary, benefits and payroll taxes. A Fractional Communication Director: - Works as an independent executive. - Supports several companies simultaneously. - Is engaged for a defined and renewable assignment. - Adjusts the level of involvement to the company's needs and budget. In both cases, the responsibilities remain the same: - Advising senior management on communication issues. - Defining the communication strategy. - Leading communication projects. - Coordinating internal teams and external partners. - Ensuring that communications support the company's business objectives. A Fractional Communication Director is an excellent solution for companies that require senior communications leadership but do not yet need, or cannot justify, a full-time executive position.
A Fractional Communication Director defines the strategy and leads communication initiatives, while a communications agency delivers specific services based on an agreed brief. The key differences are: - Positioning: a Fractional Communication Director works alongside the CEO as a strategic advisor, whereas an agency acts as an external supplier. - Scope: the Fractional Communication Director determines what should be done and why; the agency focuses on delivering predefined projects such as a website, a campaign or visual assets. - Leadership: you work with one accountable decision-maker rather than different project managers depending on the assignment. - Overall vision: the Fractional Communication Director coordinates all communication partners to ensure consistency across every initiative. The two approaches are complementary. A Fractional Communication Director can successfully manage one or several specialist agencies on behalf of the company.
The right choice depends on the level of expertise and leadership your business needs. - A specialist freelancer is ideal when you need a specific skill, such as copywriting, graphic design or social media management. - A communications agency is appropriate for clearly defined projects with specific deliverables, such as a brand identity, a website redesign or a communication campaign. - A Fractional Communication Director is the right choice when your business needs strategic leadership, a clear communication roadmap and someone to coordinate multiple initiatives and partners. In short, the more strategic and cross-functional your needs are, the more value a Fractional Communication Director can bring. If your needs are limited to a specific technical task, a freelancer or an agency may be sufficient.
Hiring a full-time Communications Director is usually appropriate when communications represent a permanent, full-time responsibility. If that is not yet the case, a Fractional Communication Director is often the more flexible and cost-effective solution. Here are a few points to consider: - Workload: if communications do not require a full-time position, a permanent hire may be underutilised. - Budget: recruitment involves fixed employment costs regardless of the actual workload. - Business maturity: if your communication strategy still needs to be defined or structured, an experienced Fractional Communication Director can build the foundations before you decide whether to recruit internally. - Flexibility: the level of support can evolve as your business grows, launches new projects or faces temporary peaks in activity. Many companies choose a Fractional Communication Director as an initial step to structure their communications before deciding whether a full-time position is needed.
An SME should consider working with a Fractional Communication Director when communications become strategically important but do not yet justify a full-time executive position. Typical situations include: - The company is growing, raising funds or entering a new market. - No communication strategy has ever been formally defined. - The CEO is handling communications personally and spending too much time on it. - Several agencies or freelancers are involved without overall coordination. - A major milestone, such as a product launch, rebranding or crisis, requires experienced strategic leadership. The earlier communications are structured, the easier it is to support sustainable business growth rather than reacting to issues as they arise.
Yes. A Fractional Communication Director can also be involved in execution, but always in support of a strategy defined beforehand. In practice, this may include: - Writing or supervising key content for websites, social media and press releases. - Managing specialist partners such as designers, videographers, web developers and PR agencies. - Producing communication materials such as presentations, brochures, sales documents, white papers and annual reports. - Supporting the CEO with executive communications, including LinkedIn, media interviews, events, conferences and panel discussions. The added value of a Fractional Communication Director is not to produce everything personally, but to ensure that every operational activity supports a consistent strategy and that the right specialists are involved when specific expertise is required.
05 — Contact
Because every business is different, I take the time to understand where you are, what you are looking to achieve, and how I can support you.
Get in touch